This is a re-post from here: https://andrzejl.eu:30303/wordpress/2016/03/23/disappointing-as-fuck/
Some people could not access the original post due to “security settings”.
Its 18:21 on Wednesday. Waited entire lunch break for the phone call from Daniel from Loyalty (sic!) department. Nothing. Dissapointed… Thought he would be one of the good guys. Anyway. Maybe there was a reason. Maybe he was off today. Maybe he is sick. Shit happens.
More shit happened later. I came back home around 17:50 and decided to give 1901 a call. I waited and waited and waited to be connected to the customer service representative. Finally after maybe 15 – 20 minutes someone picked up. Very nice guy – didn’t catch his name. I explained the story with Daniel shortly. I told him that there should be a note on my account that will basically tell him what to do next… He could not access it because its a note from another department. WHY WOULD YOU FUCKING DO THAT EIR YOU STUPID STUPID STUPID MOTHERFUCKERS?! Why is a note from one department not accessible to another one?! Anyway… I sighed… calmed myself down and explained THE WHOLE STORY to this guy yet again. He told me “No problem we can transfer you to the new system and put you up for the e-fibre but I need to transfer you to one of my collegues…”. And the music again… for another 10 minutes… and then? “We are sorry but we are experiencing difficulties…” beeep beeep beeep “Call ended…” FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU…
Lack of words to describe the feeling of hanging on the fucking phone for nearly 3 quarters of an hour just to get dropped…
Thanks again Eir…
To be continued.
Andrzej
